The Boutique Chalet Company
Winter 2019/20

Self-Catered and B&B

Some of our smaller properties are available on our Self-Catered package which covers all the essentials – including a personal meet and greet and a mid-week housekeeping service – whilst still giving you the freedom to design your own holiday.

Our Bed & Breakfast service offers guests a lavish continental breakfast each day and a discrete professional team who also provide a daily housekeeping service. Properties in our Luxury and Exclusive Collections benefit from a House Manager and our Resort Driving Service. As well as acting as a private concierge for the guests, the House Manager will make sure all the property’s facilities are running smoothly. All our House Managers are trained professionals who are able to adapt to guest needs and operate with discretion to ensure you experience the perfect stay. B&B is ideal for exploring the fantastic restaurants that our resorts have to offer in the evening, or for guests who prefer to enjoy their main meal at lunch whilst out on the slopes.

Self-Catered

SERVICES INCLUDED

  • Luxury Welcome Hamper with all the essentials, local specialities and a selection of wines
  • Meet and Greet from one of our local resort team on your arrival day
  • Linen and towels provided with beds made for your arrival and a mid-week towel change
  • Mid-week housekeeping (3 hours)
  • Weekly/end-of-stay housekeeping
  • Weekly linen and towel change for guests staying for more than one week
  • Welcome selection of luxury bathroom products from Bamford1

CONCIERGE

  • Online booking area to simplify the management of your stay, making it easier to collect information from your whole group2

SERVICES AT ADDITIONAL COST

  • Grocery shopping
  • In-resort concierge
  • Additional housekeeping, towel and linen changes
  • Professional in-house childcare team
  • Bamford Spa massages and beauty treatments available from our professional in-house team

1. products are provided on arrival and can be replenished at additional cost.2. services are booked on the client’s behalf directly with the supplier – additional costs will apply – guests must use our online portal for concierge services. Our full Terms & Conditions and also those of our Suppliers also apply.

Bed & Breakfast

SERVICES INCLUDED

  • Luxury Welcome Hamper with all the essentials, local specialities and a selection of wines
  • In our Luxury and Exclusive Collection Properties you will be personally met by your House Manager on arrival
  • A delicious continental breakfast each day – in our Boutique Collection properties this will be delivered for you to enjoy at your leisure, in our Luxury and Exclusive Collection properties this will be served by your House Manager
  • Housekeeping service every day of your stay
  • Linen and towels provided with beds made for your arrival and a mid-week towel change
  • Luxury bathroom products from Bamford1

DRIVING SERVICE

  • Properties in our Luxury and Exclusive Collections also have access to our driving service to access local lifts and the resort centre from 08:00 to 22:30 every day2
  • This service can be added to our Boutique Collection properties at an additional cost

STAFFING IN LUXURY AND EXCLUSIVE COLLECTION PROPERTIES

  • For guests staying in an Exclusive or Luxury Collection property you will be supported by a House Manager who will ensure that guests can enjoy all of the chalet’s facilities – typically visiting:
    • In the morning to ensure the chalet is setup to enjoy that day
    • In the early evening to close down facilities (i.e. pools) as required
  • In addition the House Manager will be able to:
    • Help make local reservations and plan activities
    • Demonstrate the use of chalet equipment
    • Maintain spa facilities for the safe enjoyment of guests

CONCIERGE

  • Dedicated online booking area to simplify the management of your stay, making it easier to collect information from your whole group
  • Guests staying in our Luxury and Exclusive Collection properties also have access to a dedicated Concierge Manager to help arrange your full holiday itinerary including pre-booking of lift passes, airport transfers, instruction and other in-resort activities3

1. products are provided on arrival and can be replenished at additional cost – in our Luxury and Exclusive Collection properties products are replenished throughout your stay. 2. driving services are subject to fair usage and are provided using a single eight seat vehicle. 3. services are booked on the client’s behalf directly with the supplier – additional costs will apply – guests must use our online portal for concierge services. Our full Terms & Conditions and also those of our Suppliers also apply.


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